Privacy Policy.

1. Introduction

Promova Media ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

2. Information We Collect

We may collect the following personal information:

• Contact Information: Name, email address, phone number — when you submit our contact form.
• Communication Preferences: Your preferred method of contact (email, phone, WhatsApp).
• Briefing Information: Any project details you voluntarily share through our contact form.
• Usage Data: Anonymous website analytics data (pages visited, time spent, browser type).

3. Purpose of Processing

We process your personal information for the following purposes:

• To respond to your enquiry and provide requested services
• To communicate with you about our services
• To improve our website and user experience
• To comply with legal obligations

4. Legal Basis (POPIA)

Under POPIA, we process your personal information based on the following lawful grounds:

• Consent: When you voluntarily submit your information through our contact form.
• Legitimate Interest: To improve our services and website experience.
• Contractual Necessity: To fulfil services requested by you.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

• EmailJS: Our contact form submissions are processed via EmailJS, a third-party email delivery service. Their privacy policy applies to data they process.
• Radical Innovators GmbH: Our network partner, for operational purposes where relevant to service delivery.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for a maximum of 24 months.

7. Your Rights Under POPIA

You have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

8. Cookies

Our website uses essential cookies required for the website to function properly. We may also use analytics cookies to understand how visitors interact with our website. You can manage cookie preferences through the cookie banner displayed on your first visit. For more details, see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS, and form submissions are transmitted securely.

10. International Data Transfers & GDPR

Promova Media operates with team members in South Africa and in the European Union (Austria). Where personal information is accessed by our EU-based team, we ensure compliance with the EU General Data Protection Regulation (GDPR) in addition to POPIA.

If you are an EU resident, you additionally have the right to data portability and to lodge a complaint with your local data protection authority. The Austrian Data Protection Authority (Datenschutzbehörde) can be reached at dsb.gv.at.

11. Contact

For any privacy-related enquiries or to exercise your rights, contact us at:

Promova Media
Email: hello@promova.media
Subject line: Privacy Enquiry

Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg/